exceeding all expectations with blissful beds and delightful staff who ensured my dog was pampered too

Remarkably friendly staff, delicious dining. Perfect location for exploring Gateshead with spacious family room. Unique touches made our stay unforgettable, especially accommodating our needs flawlessly!

great stay with minor hiccups

The room was immaculate and incredibly comfortable, making for a splendid night's rest. The staff went above and beyond, ensuring my aunt's dietary restrictions were met with care during dinner. Enjoying cocktails in the cozy bar area was a highlight, allowing us to unwind before our meal. Guests have also mentioned a delightful breakfast spread, which I found to be true with diverse selections catering to various preferences.

The outside eating area was lovely for our dog, and the Italian feel in the restaurant was fantastic.

The restaurant had good food and a pleasant outdoor garden area.

I was disappointed with the bathroom layout, which severely lacked space for toiletries. The heating was uncomfortably high throughout my stay, which was frustrating. While the cleanliness was commendable, the absence of adequate shelf space made it inconvenient for my personal items.

Had a brilliant stay, la! The staff were dead friendly, proper went out their way for us. The food was fantastic, with a lush breakfast spread that hit the spot. Had a little bother with the shower, though. But overall, a boss place to stay!

The room provides a solid stay, comfortable for a short getaway. A deluxe double room offers a pleasing atmosphere, perfect for relaxation.

The bathroom layout left much to be desired. a lack of towel rails and hooks hindered convenience, and there were no shelves for toiletries. A dirty shower curtain detracted from the experience, and an upgrade to a glass shower door would surely improve hygiene.

Spacious rooms, well presented with cleanliness that stood out. The continental and cooked breakfast options impressed, truly a delight to start the day. Enjoyed a lovely evening meal with great atmosphere in the restaurant, ideal place for a glass of wine. the shower in my room was a letdown. It worked off the bath taps and had poor cold water pressure, resulting in a choice between boiling hot or a trickle. There should be better placement of light switches near the beds for convenience. good value for the price with room service available and free wi-fi access. Would return for the breakfast and amenities if the shower issue gets resolved.

i was almost going to give this place a good review, but the bathroom layout was appalling, and there were zero toiletries shelves to be found. on top of that, a complementary welcome gift woudl ve been nice, especially given the poor state of the heating, making it far too warm for comfort. quite disappointing, really.

The room was clean and comfortable, providing a solid stay during our two nights with family. The staff were friendly and helpful, making us feel welcome right away. The restaurant had good food and a pleasant outdoor garden area, which was nice to enjoy some time outdoors. We appreciated the dog-friendly atmosphere, as our dog was able to join us. we had a very positive experience, and I look forward to returning soon.

The beds could be lower for easier access, especially for older guests.

A prime choice for a walk in the evening in Gateshead with good value for money. The staff were friendly and made sure my drink was filled right away without me needing to flag anyone down. Consider enjoying the continental breakfast. it's worth waking up early for.

Free parking was a plus, and the room had strong wi-fi but lacked shelf space.